Warranty Policy

1. Warranty on refurbished and pre-owned machines

Every refurbished and pre-owned mobility scooter, power wheelchair and manual wheelchair we sell carries our 12-month Access Mobility Scooters Workshop Warranty from the date of delivery, unless the listing states otherwise.

• •Covered: motors, transaxles, joystick and control modules, wiring looms, charger, battery pack cells, bearings, brakes, seat mechanisms and structural frame welds.
• •Not covered: tyres and tubes, upholstery wear, fuses, bulbs, cosmetic scratches on pre-owned frames, and damage caused by water ingress, overload beyond the rated capacity, unauthorised repairs or using the wrong charger.
• •Batteries: refurbished machines are supplied with tested batteries carrying a 6-month capacity warranty; new batteries carry the manufacturer's 12-month warranty.

2. New products

New scooters, wheelchairs and parts carry the full manufacturer warranty (typically 12-24 months) and are serviced through our workshop. Keep your invoice as proof of purchase for the manufacturer.

3. How to claim

Contact sales@accessmobilityscooters.co.za or WhatsApp us with your order number, the machine's serial number and a short video of the fault. We log the claim the same business day.

• •Gauteng: we collect the machine free of charge, repair or replace the failed part, and return it free of charge.
• •Outside Gauteng: we cover the return freight for warranty repairs and deliver it back at no cost to you.
• •Most claims are resolved within 5-7 business days, using refurbished or new original-spec parts.

4. What we never do

We never refuse a legitimate warranty claim because of a change of mind, and we never charge an assessment fee on a machine still under warranty. If we cannot repair a fault covered by warranty within 21 days, we replace the machine or refund you in full.